Frontier Utilities - Rates and Reviews

Frontier Utilities Rating

Our overall rating for Frontier Utilities is 3.5-stars! A very good Rating!

Provider Quality Measures the provider’s reliability and longevity. Are they a trusted, established company with solid risk management, or a risky, short-term operation?
Plan Quality Evaluates the value and transparency of their plans. Are they customer-friendly, cost-effective, and eco-conscious with renewable options?
Simplicity Rates how easy the provider is to use. Can anyone sign up and get a good rate without being an energy expert, or is it complicated?
Customer Service Assesses their ability to help. Are they available and responsive with a well-staffed team, or hard to reach?
Features Looks at tools like mobile apps and online portals. Do they offer modern, user-friendly ways to manage your account?
Perks Rates any extra benefits like rewards or other incentives. Are the perks valuable? (N/A if no perks, excluded from average)	N/A

Pros

• Very Reputable Provider

• Variety of Plan Options

• Offers Solar Buyback Plans

Cons

• Plans can get confusing

• Higher Renewal Rates

Our Texas Electricity Finder (TEF) Score is a comprehensive evaluation based on key factors that matter most to consumers.

By ranking a provider across these categories, the TEF Score provides a clear, high-level summary to help you decide if their offering aligns with your needs.

Frontier's Best Plan

Price is at 1000 kWh for Utility Supplier Centerpoint

Frontier Utilities Electricity Plans

Frontier Utilities offers a diverse selection of electricity plans crafted for Texans who value affordability, flexibility, and transparency. With fixed-rate plans that lock in your rate for up to two years and unique features like bill credits for specific usage levels, Frontier ensures cost predictability and savings. Their commitment to personalized service, backed by award-winning customer support and innovative tools like a mobile app for easy account management, makes powering your home simple and stress-free.

Types of Plans

Frontier Budget Plans:
• Frontier
• Frontier Budge
• Frontier Budget Saver

These are straightforward, no-gimmick plans with no hidden fees and no surprises. What you see is exactly what you get. We recommend these for most customers because they provide predictable billing without complicated terms.

Frontier Saver Plus:
Moderate energy usage and know your usage patterns? Take advantage of the $125 Usage Credit when you use 1000 kWh or more.

Frontier Saver Deluxe:
Moderately-High energy usage and know your usage patterns? Take advantage of the $100 Usage Credit when you use 1500 kWh or more.

Frontier Saver Premier:
High energy usage and know your usage patterns? Take advantage of the $150 Usage Credit when you use 2000 kWh or more.

Frontier Utilities Reviews

4.7 rating with over 15,000 reviews on Google

Frontier Utilities holds a 4.7-star rating based on over 15,000 Google reviews, indicating strong overall customer satisfaction. Customers frequently commend Frontier for its affordable fixed-rate plans, transparent pricing, and excellent customer support. Many also value the easy sign-up process and convenient account management tools like the mobile app. However, some users have reported issues with billing discrepancies, early termination fees, and higher renewal rates, which are common challenges in the Texas energy market.

Most Common Reviews for Frontier Utilities

Common Positive Reviews

Affordable Pricing: Customers often praise Frontier’s competitive rates, with fixed-rate plans (12-24 months) that offer price stability and bill credits for specific usage levels.

Transparent Plans: Frontier is appreciated for its straightforward plans with no hidden fees, making it easy to understand what you’re paying for.

Top-Notch Customer Service: Many reviews highlight Frontier’s responsive and friendly support team, often noting quick resolutions to billing or plan inquiries.

Convenient Account Management: The Frontier mobile app and online portal are frequently mentioned for simplifying usage tracking, bill payments, and plan management.

Flexible Plan Options: Users like the variety of plans, including prepaid and fixed-rate options, catering to different budgets and preferences.

Recognition for Service: Frontier’s award-winning customer service (e.g., ranked #1 by JD Power for residential satisfaction in Texas in 2023) is a recurring positive in reviews.

Common Negative Reviews

Billing Discrepancies: Some customers have experienced confusion with their bills, particularly when usage-based bill credits don’t apply as expected.

Higher Renewal Rates: A few users note that renewal rates can increase significantly, leading some to switch providers after their initial contract ends.

Early Termination Fees: Cancellation fees ($150-$200 depending on the plan) have frustrated some customers who needed to end their contract early.

Limited Renewable Options: While Frontier offers some green plans, eco-conscious customers sometimes feel the renewable energy options are less robust compared to competitors.

Communication Delays: A handful of reviews mention slow responses during peak times, such as outages or billing disputes.

Frontier Utilities Review Summary

Frontier Utilities stands out as a reliable and customer-focused electricity provider in Texas, offering affordable plans, transparent pricing, and exceptional service. Its award-winning customer support, user-friendly tools, and flexible plan options make it a strong choice for many households. While billing discrepancies and renewal rate increases can be drawbacks for some, Frontier’s overall value, simplicity, and commitment to customer satisfaction make it a top pick.

If you’re looking for a provider with competitive rates, reliable service, and easy account management, Frontier Utilities is well worth considering.

⚡ Tip: Always review the Electricity Facts Label (EFL) before enrolling and compare multiple providers to ensure the best fit for your needs.

About Frontier Utilities

Frontier Utilities is a Texas-based energy company founded in 2008. They provide electricity and natural gas services to residential and commercial customers in Texas, Pennsylvania, Ohio, and New Jersey. The company prides itself on offering good value and highly personalized service, using proprietary technology to enhance customer experience.

Frontier Utilities offers a range of electricity plans designed to suit various consumer needs, including fixed-rate plans that allow customers to lock in their rate for one or two years. They are known for their promotional offers such as monthly bill credits for specific usage ranges, and their plans often feature competitive rates with no base charges or hidden fees. Additionally, Frontier Utilities provides unique features like the ability to skip a bill payment and spread it over six months.

The company has received recognition for its excellent customer service, including multiple annual awards from the Better Business Bureau. They are committed to providing transparent and innovative electricity solutions, aiming to lower energy costs and improve customer satisfaction.

Frontier's Mission

“Our mission is to create superior value and satisfaction for our customers, employees, communities and investors through the sale and supply of energy and related services.”

What we like about Frontier Utilities

We like that Frontier is focused on customer satisfaction. They have been recognized for their service, have a new mobile app for customers to manage their accounts remotely, and offer a “Happiness Guarantee.”

We also really like that Frontier can be your Solar Solution. If you’re interested or have ever considered installing solar, Frontier has solar experts ready to help you become energy-independent and save on electricity.

Is Frontier Utilities right for you?

Frontier Utilities offers a variety of fixed-rate plans that provide price stability, protecting customers from market fluctuations. These plans are your shield against unpredictable energy costs. Their plans often include promotional offers and incentives, such as monthly bill credits and no base charges.
Do any of these apply to you?
1. Prefer a tech-savvy provider
2. Have had thoughts or aspirations of installing Solar
3. Would like a guarantee you chose the right plan
If so, Frontier may be the provider for you! Frontier’s new mobile app has everything you need to manage your account at your fingertips. If solar is in your future, they can answer any questions and even install solar for you! Frontier also has a “Happiness Guarantee” where if you’re unhappy with your plan, you can change it to any other plan they offer within 60 days of your activation date with no penalty.