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Texas Electricity Finder No Longer Promotes or Recommends True Power
True Power was one of our favorite providers when we first launched, but unfortunately, things have changed. At Texas Electricity Finder, we are committed to providing the best service to our customers, and at this time, True Power no longer meets our high standards. Therefore, we have terminated our partnership with True Power and will no longer promote their firm or electricity plans.
Our decision to terminate our partnership with True Power was not made lightly. It was based on a comprehensive understanding of the situation. We were not only a partner broker with True Power but also their customer. After careful consideration, we have decided to end our broker relationship with True Power and will not be renewing any of their services.
Why we no longer recommend True Power
Lack of Communication
The biggest issue we encountered was the lack of communication and deteriorating service from True Power.
We received multiple complaints from customers who signed up for a plan but never heard back from True Power. When they called for an update on their enrollment, they were often put on permanent hold or never received a callback. This left customers in a difficult position, stuck in limbo about how to proceed. They were unsure whether they had a plan with True Power or if they should move on, leaving them without clear direction.
True Power Reviews
Apparently, we weren’t the only ones experiencing these issues. True Power’s Google reviews have dropped to 3 stars with 162 reviews. Typically, we take these reviews with a grain of salt, as most happy customers don’t write reviews and many negative ones are often related to billing discrepancies. However, after analyzing their reviews, we found that they align with the issues we’ve been experiencing.
Additionally, True Power, officially “True Commodities, LLC,” now has the worst complaint rating provided by the Public Utility Commission of Texas.
Poor Risk Management
One of the key factors in being a good electricity provider is the ability to mitigate market risk and manage fluctuating energy prices. Providers need to effectively manage risk to provide stable prices for their customers.
It appears that True Power is struggling to manage their risk and has exceeded their available credit. This has caused them to sell off some of their customers to other providers like Discount Power, an NRG Company. (NRG also owns Reliant, Cirro, and other large electricity providers).
Although providers come and go, the good ones are typically purchased by larger providers rather than transferring customers due to risk management issues. Customers need to have confidence that the provider they choose will be around when their contract expires.
Recent Turmoil in Senior Management
We know that shakeups at companies can occur when things start to go south and senior people leave or are let go; it happens all the time. It could be a good thing that the company is taking notice of a decline and is trying to right the ship. However, it seems these recent issues have led to turmoil in their office. They are currently going through a reorganization after firing their CEO, Kelly Bordelon.
Although this may ultimately be a good thing for True Power, it causes instability for customers.
In Conclusion
We understand that companies have their struggles and no company is perfect, but True Power’s lack of communication and inability to onboard new customers is a significant issue. They may be understaffed or facing other problems, but customers cannot be left in the dark.
The bottom line is that True Power has risen to the top of the list as one of the worst providers in terms of communication that we’ve ever encountered.
Unfortunately, their low prices can’t compensate for the headaches customers have to endure with True Power. We do hope that True Power turns things around in the future, but as it stands, we can no longer in good faith recommend them as a viable electricity provider in Texas.
Discover Texas-Sized Electricity Savings!
Providers come and go, and eventhought we no longer promote True Power, we still have great providers and great plans avaible. Find your’s today!
Texans can save up to
$500 per year
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About True Power
True Power, founded in March of 2021, is a woman-led retail electricity provider for deregulated areas throughout Texas. They provide electricity to homes and businesses through price protection, exceptional service, and a state-of-the-art customer portal. Our customer-centric attitude makes us a premium energy option for people throughout Texas.
True Power also has a robust in-house sales team that provides solutions and white-glove service to meet the needs of small and large commercial properties alike. Basically, we are a dependable company dedicated to customers based on transparency and trust.
Links
- Here are some help links from True Power.
Promo Code
- Enroll:
Use Promo Code: N/A
Company Information
- Company Name: True Commodities LLC
- DBAs: True Power, True Prepaid
- Contact: 1-888-642-8783
- Email: contact us form
- Texas Retail Electricity Provider Registration: PUCT# 10287
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