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Octopus Energy's Rating

Our overall rating for Octopus Energy is 4.1 stars! An excellent Rating!

Octopus Energy may be new to Texas, but they’ve been around… the Globe that is! Their simple plans, energy tech, and fantastic customer service make them one of our new favorite providers!

Provider Quality Measures the provider’s reliability and longevity. Are they a trusted, established company with solid risk management, or a risky, short-term operation?
Plan Quality Evaluates the value and transparency of their plans. Are they customer-friendly, cost-effective, and eco-conscious with renewable options?
Simplicity Rates how easy the provider is to use. Can anyone sign up and get a good rate without being an energy expert, or is it complicated?
Customer Service Assesses their ability to help. Are they available and responsive with a well-staffed team, or hard to reach?
Features Looks at tools like mobile apps and online portals. Do they offer modern, user-friendly ways to manage your account?
Perks Rates any extra benefits like rewards or other incentives. Are the perks valuable? (N/A if no perks, excluded from average)

Pros

• Quality Plan Offerings

• High Approval Odds for Customers

• Excellent Customer Service

• Tech Forward Provider

• All Plans 100% Renewable
• Solar Buyback on Intellignet Plans

Cons

• Only offer 12-month plans currently

Our Texas Electricity Finder (TEF) Score is a comprehensive evaluation based on key factors that matter most to consumers.

By ranking a provider across these categories, the TEF Score provides a clear, high-level summary to help you decide if their offering aligns with your needs.

Octopus's Best Plan

Price is at 1000 kWh for Utility Supplier Centerpoint

Octopus Energy Electricity Plans

Octopus Energy provides electricity plans tailored for Texans who value sustainability and savings. With a commitment to 100% renewable energy sourced from wind, solar, and hydroelectric power, Octopus offers transparent fixed-rate plans and innovative programs like solar buyback and peak-time savings, making it easy to power your home affordably while supporting a cleaner Texas grid.

💡 Tip: Understanding Octopus Energy’s Intelligent Plans

Octopus Energy’s Intelligent Plans are designed to be simple and rewarding. They’re identical to the standard Octo 12 plan, but with a bonus: if you have an eligible smart thermostat, EV charger, or at-home battery connected to your account, you’ll receive a small discount on your energy charge—no complicated schedules required!

Unlike other providers that limit discounts to specific hours or require constant monitoring, Octopus makes it easy. Just link your device through the Octopus Energy App, keep it enabled, and enjoy the savings while helping reduce stress on the Texas grid. Be mindful of usage rules (e.g., avoid frequent overrides or disconnections), as fees may apply if your device isn’t active for a full billing cycle—check your EFL for details.

Intelligent Octopus Agreement

Types of Plans

Octo 12:
Octo 12 provides long-term value with hassle-free monthly billing. You get a fixed rate for 12 months, powered by 100% renewable energy, generated right here in Texas.

With Octo 12, you can upgrade to Fan Club or Intelligent Octopus free of charge at any time:
• 12-month locked-in rate
• 100% renewable
• Solar buyback

Intelligent Plans:
Intelligent Octopus is a smart feature for Octopus Energy customers that automates your energy usage, saving you money while keeping your house comfortable. For every month you’re connected, you’ll get a discounted energy rate that equals about $300 in savings annually.

With Intelligent Octopus, we’ll be connected to your smart thermostat via Wi-Fi. Occasionally when there’s a need to conserve energy, we’ll just adjust your thermostat a few degrees for a short period of time—most customers don’t even notice! Your thermostat will automatically return to its original setting, keeping your home comfortable and energy-efficient! But don’t worry, you’re still fully in control.

💡 Note: All Octopus Energy plans are also sourced with 100% renewable energy, making them a win for both you and the environment!

Octopus Energy Reviews

4.8 rating based on over 230,000 TrustPilot reviews

Octopus Energy enjoys a strong 4.8-star rating based on over 230,000 TrustPilot reviews and a 4.5-star rating from over 100 Google reviews, reflecting high customer satisfaction in Texas and globally. Customers often praise its 100% renewable energy plans, competitive pricing, and exceptional customer service, alongside innovative programs like solar buyback and EV charging incentives.

However, some users report issues with billing discrepancies, communication delays, and dissatisfaction with specific tariffs like the Intelligent Octopus plan, though these are less common.

Most Common Reviews for Octopus Energy

Common Positive Reviews

100% Renewable Energy: Customers frequently highlight Octopus’s commitment to sustainability, with all plans sourced from wind, solar, and hydroelectric power, appealing to eco-conscious Texans.

Competitive Rates: Many reviews note Octopus’s rates are lower than the Texas average, with fixed-rate plans (typically 12 months) offering price stability and no hidden fees.

Outstanding Customer Service: Users consistently praise the responsive, knowledgeable support team, often citing quick resolutions and personalized assistance during sign-up or issues.

Innovative Programs: Features like the Intelligent Octopus program, which offers credits for managing peak-time usage, and solar buyback options are popular among tech-savvy and solar customers.

Easy Sign-Up Process: The hassle-free enrollment and user-friendly online portal/mobile app for managing accounts are frequently mentioned as major positives.

Transparent Pricing: Customers appreciate the straightforward billing and lack of gimmicks, ensuring they know exactly what they’re paying for each month.

Common Negative Reviews

Billing Issues: Some customers report discrepancies or confusion with bills, particularly with programs like Intelligent Octopus, where promised discounts (e.g., for EV charging) weren’t applied.

Communication Delays: A few users mention slow responses or unresolved issues, such as meter reading problems.

Higher Rates for Some Plans: While generally competitive, certain tariffs (e.g., solar buyback credits based on wholesale prices) can result in lower savings than expected for solar customers.

Limited Plan Variety: Octopus primarily offers 12-month fixed-rate plans, which may not suit customers looking for shorter or variable-rate options, or locking in a rate with long-term plan.

Review Summary

Octopus Energy stands out as a forward-thinking Texas electricity provider, blending affordability with a strong commitment to renewable energy. Its 100% green plans, innovative features like Intelligent Octopus, and top-rated customer service make it a favorite for eco-minded Texans seeking reliable, transparent service. While billing issues and communication delays have been noted by some, Octopus’s overall reputation for competitive pricing, sustainability, and user-friendly tools positions it as a strong choice in the Texas energy market.

If you’re looking for a provider that prioritizes clean energy, offers modern energy-saving programs, and delivers excellent customer support, Octopus Energy is a solid option to consider.

⚡ Tip: Always review the Electricity Facts Label (EFL) before enrolling and compare multiple providers to ensure the best fit for your needs.

About Octopus Energy

Octopus Energy, founded in 2015 in the UK, expanded into the Texas electricity market in 2021, quickly becoming a favorite for its innovative approach and commitment to sustainability.

As a global energy provider serving over 7.7 million customers worldwide, Octopus focuses on delivering 100% renewable energy plans sourced from wind, solar, and hydroelectric power. In Texas, they offer competitive fixed-rate plans (typically 12 months) with no hidden fees, alongside unique programs like Intelligent Octopus, which provides credits for managing peak-time usage, and solar buyback options for solar panel owners.

Known for transparent pricing, top-rated customer service (4.8 stars on TrustPilot from 230,000+ reviews), and user-friendly tools like their mobile app, Octopus Energy aims to make energy simple, affordable, and eco-friendly for Texans. Whether you’re looking to lower your carbon footprint or save on your bill, Octopus Energy is a trusted choice in the deregulated Texas energy market.

Why We Like Octopus Energy

They’re making energy fair, clean, and simple for all using technology

Smart plans so you can save

Ridiculously amazing customer service

12-month locked-in rate

100% renewable electricity

Octopus Energy stands out with its dedication to sustainability, innovation, and customer satisfaction. Boasting a 4.8-star rating on TrustPilot from over 230,000 reviews and a 4.5-star rating on Google, it’s evident that customers appreciate their reliable and eco-friendly service.

We love their commitment to 100% renewable energy—every plan is powered by wind, solar, or hydroelectric sources, allowing Texans to reduce their carbon footprint without sacrificing affordability. Their fixed-rate plans come with no hidden fees, and features like the Intelligent Octopus program let customers earn credits by managing peak-time usage, adding a smart way to save.

Another highlight is their solar buyback program, which offers competitive rates for solar panel owners, making it a great choice for renewable energy enthusiasts.

Plus, Octopus’s user-friendly mobile app and top-rated customer service make managing your plan effortless.

With transparent pricing and innovative energy-saving options, Octopus Energy makes powering your home both sustainable and budget-friendly.

Ready to Find Your Perfect Plan?

Enter your zip code to explore Octopus Energy’s plans and other top-rated providers near you. Compare rates, see your options, and lock in a plan that fits your life—and your values. It only takes a minute to start saving!

Octopus Energy Features and Perks

💸 Low, transparent rates – No gimmicks or hidden fees. What you see is what you pay.

⚡ Flexible plan options – From fixed-rate stability to time-of-use savings, we’ve got a plan that fits your lifestyle.

🌱 100% renewable energy – Power your home with clean energy from the sun and wind.

📲 No hassle sign-up – Start service in minutes, all online. No deposit for most customers.

🤝 Award-winning customer service – Real humans ready to help when you need it.

🐙 Backed by global tech innovation – Octopus is one of the world’s most innovative energy companies.

📉 Save more by shifting usage – Join programs that reward you for using energy when it’s cheaper and greener like the Octopus Fan Club or Saving Sessions.

🧾 No early termination fees – We believe in earning your business, not locking you in.

🔌 Great for EVs and smart homes – Plans designed to optimize your energy around your tech.

Is Octopus Energy right for you?

Octopus Energy is an excellent choice for Texas residents who prioritize renewable energy, want innovative ways to save, and value transparent pricing with reliable customer service.

Ask yourself—do any of these apply to you?

• Want to power your home with 100% clean energy?
Octopus Energy offers plans sourced entirely from wind, solar, and hydroelectric power, making it easy to reduce your carbon footprint while enjoying competitive rates.

• Looking for smart ways to save on your bill?
Octopus makes saving simple with:
• Intelligent Octopus Program: Earn credits by reducing usage during peak times.
• Solar Buyback Options: Get paid competitive rates for excess solar energy if you have panels.
• No Hidden Fees: Enjoy straightforward fixed-rate plans with clear pricing.

With a strong focus on sustainability, innovative programs like Intelligent Octopus, solar buyback benefits, and top-rated customer support, Octopus Energy is a great fit for Texans seeking eco-friendly, budget-friendly, and hassle-free electricity.

Frequently Asked Questions About Octopus Energy

Are Octopus Energy plans really 100% renewable?

Yes! Octopus Energy is committed to sustainability, and all their plans are powered by 100% renewable sources like wind, solar, and hydroelectric power. This makes them a great choice for Texans looking to reduce their carbon footprint.

What is the Intelligent Octopus program?

The Intelligent Octopus program is an innovative feature that rewards you for reducing energy usage during peak times. By shifting usage to off-peak hours, you can earn credits on your bill, helping you save money while supporting a more sustainable Texas grid.

Does Octopus Energy have a solar buyback program?

Yes, Octopus Energy offers a solar buyback program for customers with solar panels. You can sell your excess solar energy back to the grid at competitive rates, making it a great option for solar-powered homes.

Are there any hidden fees with Octopus Energy plans?

No, Octopus Energy prides itself on transparent pricing. Their fixed-rate plans come with no hidden fees, though some plans may have an early termination fee ($100-$150) if you cancel before the contract ends. Always review the Electricity Facts Label (EFL) for full details.

How can I manage my Octopus Energy account?

Octopus Energy makes account management easy with their user-friendly mobile app and online portal. You can track your usage, pay your bill, and even manage programs like Intelligent Octopus—all from your phone or computer.

What happens if I need to cancel my plan early?

Some Octopus Energy plans include an early termination fee of $100-$150 if you cancel before the contract term (typically 12 months) ends. Check your plan’s Electricity Facts Label (EFL) for specific details before enrolling.

How does Octopus Energy’s customer service compare?

Octopus Energy is highly rated for customer service, with a 4.8-star rating on TrustPilot from over 230,000 reviews. Customers often praise their responsive, knowledgeable team, though some note occasional delays during peak times.