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Gexa Energy's Rating

Our overall rating for Gexa Energy is almost 4-stars! 3.9 is a very good Rating!

Provider Quality Measures the provider’s reliability and longevity. Are they a trusted, established company with solid risk management, or a risky, short-term operation?
Plan Quality Evaluates the value and transparency of their plans. Are they customer-friendly, cost-effective, and eco-conscious with renewable options?
Simplicity Rates how easy the provider is to use. Can anyone sign up and get a good rate without being an energy expert, or is it complicated?
Customer Service Assesses their ability to help. Are they available and responsive with a well-staffed team, or hard to reach?
Features Looks at tools like mobile apps and online portals. Do they offer modern, user-friendly ways to manage your account?
Perks Rates any extra benefits like rewards or other incentives. Are the perks valuable? (N/A if no perks, excluded from average)	N/A

Pros

• Reputable Provider

• Great Customer Service

• All Plans 100% Renewable

• Great Option for Solar Owners

Cons

• Not Always the Cheapest

• Plans can get confusing

• Higher renewal rates

Our Texas Electricity Finder (TEF) Score is a comprehensive evaluation based on key factors that matter most to consumers.

By ranking a provider across these categories, the TEF Score provides a clear, high-level summary to help you decide if their offering aligns with your needs.

Gexa's Best Plan

Price is at 1000 kWh for Utility Supplier Centerpoint

Gexa Energy Electricity Plans

Gexa Energy provides a wide range of electricity plans tailored for Texans seeking affordability, sustainability, and simplicity. With a strong emphasis on 100% renewable energy, Gexa offers fixed-rate plans with no hidden fees, ensuring price stability and eco-friendly power. Their straightforward options, competitive pricing, and added benefits like usage tracking tools and top-rated customer service make it easy to power your home while supporting a greener Texas.

Types of Plans

Gexa Budget Saver:
This is their straightforward, no-gimmick plan with no hidden fees and no surprises. What you see is exactly what you get. We recommend this plan for most customers because it provides predictable billing without complicated terms.

Gexa Eco Saver:
Moderate energy usage and know your usage patterns? Take advantage of the $125 Usage Credit when you use 1000 kWh or more.

Gexa Eco Saver Advantage:
Moderately-High energy usage and know your usage patterns? Take advantage of the $100 Usage Credit when you use 1500 kWh or more.

Gexa Eco Saver Premier:
High energy usage and know your usage patterns? Take advantage of the $150 Usage Credit when you use 2000 kWh or more.

Eco Solar Export Saver:
Earn energy credit for all excess energy you export to the grid | Roll-over credits available for redemption on future bills | Designed for rooftop solar owners

💡 Note: All Gexa Energy plans are also sourced with 100% renewable energy, making them a win for both you and the environment!

Gexa Energy Reviews

4.7 rating with over 25,000 reviews on Google

Gexa Energy boasts an impressive 4.9-star rating based on over 24,000 Google reviews, reflecting strong customer satisfaction. Customers frequently praise Gexa’s 100% renewable energy plans, competitive pricing, and responsive customer service. Many also appreciate the seamless enrollment process and useful tools like the mobile app for account management. However, some customers have noted challenges with billing clarity, unexpected fees, and higher renewal rates, which are common pain points in the Texas energy market.

Most Common Reviews for Gexa Energy

Common Positive Reviews

Eco-Friendly Plans: Customers love that all Gexa plans are 100% renewable, sourced from wind and solar, making it a top choice for sustainability-focused Texans.

Competitive Pricing: Many reviews highlight Gexa’s attractive rates, often with bill credits (e.g., $50-$150 for specific usage levels) that help lower costs.

Excellent Customer Service: Numerous users commend Gexa’s friendly, knowledgeable support team, often citing quick resolutions and helpful plan guidance.

User-Friendly Tools: The Gexa mobile app and online portal are frequently praised for simplifying bill payments, usage tracking, and account management.

Flexible Plan Options: Customers appreciate the variety of fixed-rate plans (12-36 months) and perks like free smart thermostats or EV charging benefits.

Happiness Guarantee: Gexa’s 60-day satisfaction guarantee, allowing a penalty-free plan switch, is a standout feature for many users.

Common Negative Reviews

Billing Confusion: Some customers report issues with understanding their bills, especially with usage-based bill credits that don’t always apply as expected.

Higher Renewal Rates: A few reviews mention significant rate increases upon renewal, prompting some to switch providers despite an otherwise positive experience.

Cancellation Fees: Early termination fees ($150-$295 depending on the plan) have frustrated some customers who needed to cancel before their contract ended.

Inconsistent Communication: A handful of users note delays or lack of clarity in responses, particularly during outages or billing disputes.

Not the Cheapest for All: While competitive, Gexa’s rates aren’t always the lowest, especially for low-usage households that don’t qualify for bill credits.

Gexa Review Summary

Gexa Energy shines as a leading Texas electricity provider, particularly for those prioritizing renewable energy and competitive pricing. Its 100% green plans, innovative features like smart thermostats, and strong customer service make it a favorite among eco-conscious Texans. While billing clarity and renewal rates can be drawbacks for some, Gexa’s overall reliability, transparency, and commitment to sustainability earn it high praise.

If you’re seeking an environmentally responsible provider with flexible plans, useful tools, and a solid reputation, Gexa Energy is a top contender to explore.

⚡ Tip: Always review the Electricity Facts Label (EFL) before enrolling and compare multiple providers to ensure the best fit for your needs.

About Gexa Energy

Gexa Energy, headquartered in Houston, Texas, is a retail electricity provider specializing in renewable energy. The company was founded in 2002 and is a subsidiary of NextEra Energy Resources, one of the largest wholesale generators of electric power in the U.S. and a leader in the production of wind and solar energy.

Gexa Energy is committed to providing 100% green electricity plans. They achieve this by purchasing renewable energy credits (RECs) from various renewable sources across North America, including solar, wind, geothermal, hydroelectric, and biomass. These RECs represent the renewable attributes of the power generated, ensuring that all the electricity provided under their plans is matched by renewable sources.

The company offers a range of competitive electricity plans for both residential and commercial customers, with features designed to meet diverse energy needs. These plans include options for solar and electric vehicle owners, and they integrate advanced home energy management tools through the Gexa smart mobile app to help customers optimize their power usage and reduce their monthly bills.

Gexa Energy prides itself on its commitment to sustainability and customer service, providing a reliable and environmentally friendly option for electricity consumers in Texas.

What we like about Gexa Energy

We’re big fans of sustainability, which is one reason we’re fans of Gexa. We appreciate their focus on eco-friendly 100% renewable energy plans.

Great customer service! Reviews and testimonials often mention Gexa’s customer service as a positive aspect. They appreciate the user-friendly online tools and responsive customer support representatives.

Technology! It’s great when providers provide modern-day tools to help manage your electricity. The Gexa app is a great way to do just that!

Finally, Gexa is an established provider. As a subsidiary of NextEra Energy Resources, they are a large and experienced player in the energy sector providing confidence in their reliability.

Awards

Is Gexa Energy right for you?

Gexa Energy is a great option for Texas residents interested:

1. Supporting renewable energy sources

2. Enjoy a variety of plan options

3. Who like to great customer service

4. Like to have technology to help them save

5. Prefer an established provider in the Texas electricity market.